Customer Service

Placing an order is simple. Browse our collection, choose your artwork, select your preferred size and frame option, then add it to your cart. When you are ready, proceed to a secure checkout where you can review everything before confirming your purchase. If you need help choosing the right piece, our team is always happy to guide you on WhatsApp.

Yes. As soon as your order is placed, a confirmation email is sent to the address you provided, including your order number and a summary of your items. If you do not see it within a few minutes, please check your spam or promotions folder. If it still has not arrived, contact us and we will resend it right away.

Because many of our pieces are made to order, we begin preparing your artwork shortly after purchase. If you need to change the size, frame, or artwork, please contact us as quickly as possible via WhatsApp. We will always do our best to update your order before production begins, though changes cannot be guaranteed once an item has entered production.

Cancellations are possible if your order has not yet entered production or been shipped. Please reach out to us immediately on WhatsApp with your order number so we can check the status for you. Once an order is in production or on its way, it can no longer be cancelled, but our returns process may still apply.

Please contact us as soon as you notice the mistake. If your order has not yet shipped, we can update the delivery address for you. Once a parcel has left our facility, the address can usually no longer be changed, so the sooner you reach out, the better. Sending us your correct details on WhatsApp is the fastest way to resolve this.

Absolutely. Our artworks make thoughtful, lasting gifts. You can ship directly to the recipient by entering their address at checkout, and we package every piece carefully and discreetly. If you would like a gift note included or have a specific delivery date in mind, simply let us know on WhatsApp and we will take care of it.

Of course. You can add as many pieces as you like to a single order, which is ideal for creating a gallery wall or coordinating several rooms. If you are planning a larger set and would like advice on sizing and composition, our team is glad to help you put together a balanced arrangement.

We ship internationally to most countries. Available destinations and shipping rates are calculated and displayed at checkout based on your delivery address. If you are unsure whether we deliver to your country, just message us on WhatsApp and we will confirm right away.

Most orders are produced and dispatched within [2-4 business days], with delivery typically taking a further [X-Y business days] depending on your location and chosen shipping method. Delivery times are estimates and may vary slightly during busy periods or due to customs processing. You will receive tracking so you can follow your parcel every step of the way.

We work with trusted international and local carriers to ensure your artwork arrives safely and on time. The carrier for your order is selected based on your destination and the most reliable route available. Your tracking details will indicate which carrier is handling your delivery.

Yes. Once your order has been dispatched, we will email you a tracking number along with a link to follow your shipment. If you have not received tracking information within the expected timeframe, please contact us and we will look into it for you.

Simply use the tracking link in your shipping confirmation email to see real-time updates on your delivery. If you have any trouble locating your order or understanding its status, send us your order number on WhatsApp and we will check it for you.

Occasionally, deliveries can be delayed by customs, weather, or carrier volume during peak seasons. If your order is taking longer than expected, please reach out with your order number and we will contact the carrier on your behalf and keep you updated until it arrives safely.

Depending on the destination country and shipping method, local customs duties, import taxes, or handling fees may apply. Please update this section according to your current DDU/DDP shipping policy. These charges, where applicable, are set by your local authorities and are outside our control. If you have questions about potential charges for your country, we recommend checking with your local customs office before ordering.

We are sorry if this happens, though we package every piece with great care to prevent it. Please contact us within [48 hours] of delivery and send clear photos of the product damage, the outer packaging, the inner packaging, and the shipping label. With these details we can arrange a replacement or refund quickly. Please keep all packaging until your claim is resolved.

Yes, in most cases you can return your order within our return window. Because many pieces are made to order, we kindly ask that you contact us before sending anything back so we can guide you through the process and confirm eligibility. Items should be returned unused and in their original condition and packaging.

You have [14 days] from the day you receive your order to request a return. To start, simply contact us on WhatsApp or by email with your order number and we will explain the next steps.

Custom-made artwork, personalised pieces, and custom sizes generally cannot be returned, as they are produced specifically for you. Items that have been used, damaged after delivery, or returned without their original packaging may also not be eligible. If you are unsure whether your item qualifies, please ask us before returning it.

Please contact us as soon as possible and do not discard any packaging. Send us photos of the damage along with the packaging and shipping label, and we will arrange a replacement or refund. We want you to be fully happy with your artwork, so we will always make it right.

To process a damage claim quickly, please send clear photos of: the product damage, the outer packaging, the inner packaging, and the shipping label. These images help us understand what happened and arrange your replacement or refund without delay.

Yes, please keep all original packaging until your return or claim is fully resolved. For damage claims in particular, the packaging is an important part of the documentation, and for standard returns the item should be sent back in its original protective materials.

Once we receive and inspect your returned item, your refund is processed promptly. It typically takes [5-10 business days] for the amount to appear in your account, depending on your bank or payment provider. We will notify you by email as soon as your refund has been issued.

If your item arrives damaged or faulty, we cover the cost of return and replacement. For change-of-mind returns, the return shipping cost is generally the customer's responsibility. Please contact us first and we will explain the best way to return your item.

We accept [list your active payment methods here, e.g. major credit and debit cards]. All available options are shown at checkout once you enter your delivery details. If you would like to confirm whether a specific method is supported, please contact us before ordering.

Yes. Payments are processed through secure, encrypted checkout, and your card details are never stored on our servers. We use trusted payment providers that meet industry security standards, so you can shop with confidence.

Yes, we accept [major credit and debit cards — please confirm the exact card types you support]. Simply select the card option at checkout and follow the secure prompts to complete your purchase.

The express and alternative payment options we support — [for example PayPal, Klarna, Apple Pay, or Google Pay] — are displayed at checkout where available. Please update this list to reflect the methods currently enabled in your store. If a particular option does not appear for you, it may not be available in your region.

A declined payment is usually caused by incorrect card details, insufficient funds, or a security check by your bank. Please double-check your information and try again, or use a different payment method. If the problem continues, contacting your bank or our support team will help resolve it.

Yes. Your order confirmation serves as your receipt, and a detailed invoice can be provided on request. If you need an invoice for business or tax purposes, simply contact us with your order number and we will send it to you.

At checkout, enter your code in the discount field and apply it before completing payment. The total will update automatically to reflect your savings. Make sure there are no extra spaces and that the code is entered exactly as provided.

In most cases, only one discount code can be applied per order, as codes generally cannot be combined. If you have several offers, we recommend using the one that gives you the best value.

Yes, we run seasonal campaigns and special promotions throughout the year. The best way to stay informed is to subscribe to our newsletter and follow us, so you never miss an offer on the pieces you love.

Yes. For larger orders, gallery wall sets, or business and project purchases, we are glad to discuss a tailored quote. Please contact our team on WhatsApp or by email with your requirements and we will prepare a personalised offer.

First, check that the code is entered correctly and has not expired, and that your order meets any minimum requirements. Some codes also apply only to selected products. If everything looks correct and it still does not work, contact us with the code and your order details and we will help straight away.

Joffz Art offers a curated collection of wall art, including fine art prints, posters, canvases, and framed artworks. Our designs span calm, modern, and Scandinavian-inspired styles, created to bring warmth and character to any interior — from homes to hotels and workspaces.

We use high-quality papers, inks, and framing materials selected for their finish, durability, and refined appearance. Each piece is produced with attention to detail so that the colors, texture, and presentation feel premium from the moment you open the package.

You can choose. Many of our artworks are available either as a print only or with a frame, so you can select the option that suits your space and budget. Frame availability and colors are shown on each product page.

We work hard to reproduce every design faithfully. However, screens vary in brightness, contrast, and color calibration, so the printed artwork may appear slightly different from what you see on your device. The final piece is produced to a high standard, and any small variation is a natural part of moving from screen to print.

Many of our pieces are made to order, which means your artwork is produced specifically for you after you purchase. This approach helps us maintain quality, reduce waste, and offer a wide range of sizes and frame options.

A print is a high-quality image on fine art paper, while a poster is typically a lighter, more affordable paper format. A canvas is printed on textured fabric stretched over a frame for a gallery feel, and a framed artwork is a print presented in one of our frames, ready to hang. Each option offers a different look, and the right choice depends on your style and space.

Very much so. A beautifully framed piece of art is a meaningful, lasting gift for housewarmings, weddings, birthdays, and special occasions. We package every order carefully, and you can have it shipped directly to the recipient.

Start with the mood you want in the room and the colors already present in your furniture and walls. Consider the size of your wall and whether you prefer a single statement piece or a gallery arrangement. If you would like personal guidance, our team is happy to help you choose pieces that work beautifully together.

We offer three timeless frame colors: black, white, and oak. Each is chosen to complement our artwork and to suit a wide range of interior styles, from modern and minimal to warm and natural.

Our artworks are available in a range of sizes, shown on each product page so you can choose the best fit for your wall. If you need a size that is not listed, we may be able to produce it as a custom order — just get in touch.

Yes. Most designs can be purchased as a print or poster only, without a frame, if you prefer to use your own framing or a frameless display. Simply select the unframed option on the product page where available.

Yes. Framed artworks are carefully assembled and arrive ready to hang, with the print already mounted inside the frame. We protect each piece with secure packaging to ensure it reaches you in perfect condition.

As a guide, artwork usually looks best when it fills around two-thirds of the available wall or furniture width. Measure your space first, and consider marking the dimensions on the wall with tape to visualise the fit. For gallery walls, plan the arrangement before hanging. We are always glad to advise if you share a photo of your space.

In many cases, yes. If you need a specific size that is not listed, contact us with your measurements and the artwork you have in mind, and we will let you know what is possible and provide a quote.

Black frames offer a crisp, contemporary look that makes artwork stand out. White frames feel light and minimal, blending softly into bright interiors. Oak frames bring natural warmth and a Scandinavian touch that pairs beautifully with neutral and earthy tones. The best choice depends on your décor and the mood you want to create.

Yes. We are happy to produce custom sizes for many of our artworks. Send us the artwork and the dimensions you need on WhatsApp or by email, and we will confirm availability and pricing.

We love working on bespoke pieces. Whether you have a concept, a color palette, or a specific theme in mind, reach out to us and we will discuss how we can bring your idea to life.

Absolutely. We regularly support hospitality, commercial, and residential interior projects with curated artwork and coordinated sets. Tell us about your project, the spaces, and the look you are aiming for, and we will help you create a cohesive result.

Yes, with pleasure. Gallery walls are one of our specialties. Share the wall dimensions and the style you like, and we will suggest a balanced combination of artworks, sizes, and frames that work beautifully together.

The easiest way is to message us on WhatsApp at +90 533 013 94 86 or email us at support@joffzart.com. Share as much detail as you can, including artwork, sizes, frames, and quantities, and our team will get back to you with options and a quote.

For most walls, a nail or wall hook suited to your wall type works well. As a general rule, position the centre of the artwork at around eye level. For heavier framed pieces, use fixings rated for the weight, and a small spirit level will help you keep everything straight.

Yes, adhesive hooks are a great option for lighter prints and posters, especially if you prefer not to drill. Always check the hook's weight rating against your artwork and follow the manufacturer's instructions for the best hold.

Gently dust the frame and glass or surface with a soft, dry or slightly damp cloth. Avoid harsh chemicals and abrasive materials, and never spray liquid directly onto the artwork. A light, careful touch keeps your piece looking its best for years.

Yes, we recommend it. Prolonged direct sunlight can cause any print to fade over time. Hanging your artwork away from strong, constant sun will help preserve its colors and keep it vibrant for longer.

Paper-based prints are sensitive to moisture, so we do not recommend hanging them in consistently humid spaces such as bathrooms without protection. If you wish to display art in a humid area, a well-sealed frame and good ventilation will help protect it.

Keep the artwork flat or in its original packaging, in a dry place away from direct sunlight and moisture. Avoid stacking heavy items on top of it, and handle prints by the edges to keep the surface clean until you are ready to hang.

Yes. For every order, we contribute to tree planting through GoodAPI as part of our effort to make every purchase more meaningful. It is a small but genuine step toward giving something back as our community grows.

Through our partnership with GoodAPI, each order contributes to tree-planting initiatives. This allows us to connect everyday purchases with a positive, real-world contribution in a simple and transparent way.

We aim to produce thoughtfully. Because many pieces are made to order, we avoid overproduction and unnecessary waste, and we choose quality materials intended to last. We continue to look for ways to improve our practices over time.

Our made-to-order approach means we generally produce only what is purchased, which helps reduce surplus stock and waste. We also aim to use packaging responsibly and minimise excess materials wherever we can.

We choose protective packaging designed to keep your artwork safe in transit, and we aim to use recyclable materials where possible. Please recycle the packaging according to your local guidelines once your order has arrived safely.

We believe beautiful things can also be made with care. Sustainability is part of how we want to grow as a brand — making considered choices in production and packaging, and contributing to tree planting so that each purchase carries a little more meaning.

Yes. We collaborate with interior designers and decorators on residential and commercial projects, offering curated selections, coordinated sets, and support with sizing and framing. We would be delighted to work with you.

We do. From boutique hotels and restaurants to offices and other commercial interiors, we can supply artwork at the scale and consistency your project requires. Tell us about your space and we will help you create the right atmosphere.

Of course. Share the artworks, sizes, frames, and quantities you are considering, and we will prepare a tailored quote for your bulk or project order. Contact us on WhatsApp or by email to get started.

Yes. Beyond supplying artwork, we can assist with curation, sizing, and frame selection to ensure a cohesive look across your project. We are used to working to briefs, timelines, and specific palettes.

Please reach out on WhatsApp at +90 533 013 94 86 or email support@joffzart.com with a few details about your project. A member of our team will be glad to assist you with quotes, samples where applicable, and tailored recommendations.

The fastest way to reach us is on WhatsApp at +90 533 013 94 86. You can also email us at support@joffzart.com. Whether you have a question before buying or need help after your order, our team is happy to assist.

Our WhatsApp number is +90 533 013 94 86. You can message us directly using this link: wa.me/905330139486.

Our store and production location is in Kocaali, Sakarya, Türkiye, at: Yalı Mahallesi 140. Sokak, Çelikler Apt B Blok, No: 4, İç Kapı No: 3, Kocaali, Sakarya 54800, Türkiye.

Our working hours are [Monday to Saturday, 09:00 - 18:00]. Messages received outside these hours will be answered as soon as we are back.

You are welcome to get in touch before visiting so our team can make sure someone is available to assist you properly. Simply message us on WhatsApp to arrange a convenient time.

We aim to reply as quickly as possible during working hours, usually within a few hours. WhatsApp is the fastest way to reach us, and we will always get back to you as soon as we can.